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Privacy & Data Policy

Connection Worx Group Ltd

Introduction

Connection Worx Group Ltd is committed to protecting your personal data and respecting your privacy.

We aim to keep things clear, transparent, and proportionate. We only collect information that is necessary, we do not sell your data, and we ensure it is handled securely and responsibly at all times.

Information We Collect

We may collect and process the following types of information:

  • Personal details – such as your name, email address, and telephone number
  • Business information – to understand your requirements and how we can assist
  • Technical information – where relevant (e.g. connectivity reviews or service diagnostics)
  • Website usage data – including analytics data to improve site performance and user experience

How We Use Your Information

We use your information to:

  • Respond to enquiries and communications
  • Provide quotes, advice, and services
  • Deliver and manage our services
  • Improve our website, services, and user experience
  • Share relevant information where appropriate

We do not send unsolicited or irrelevant marketing communications, and we do not sell or distribute your data to third parties for marketing purposes.

Business Communications & Outreach

From time to time, we may contact individuals at businesses where we believe our services are relevant.

This may include:

  • Responding to direct enquiries
  • Following up on previous conversations
  • Reaching out to introduce services that may be of genuine interest

We only do this where we believe there is a legitimate business interest, and we aim to ensure all communication is relevant, respectful, and proportionate.

You can opt out of receiving further communications at any time.

Where We Obtain Data

We may obtain business contact information from:

  • Information you provide directly to us
  • Publicly available sources (such as company websites)
  • Professional networking platforms such as LinkedIn

Lawful Basis for Processing

In accordance with UK GDPR, we rely on the following lawful bases:

  • Legitimate interests – to respond to enquiries and provide relevant business services
  • Contractual necessity – where processing is required to deliver services you have requested
  • Consent – where required, for example in relation to optional marketing communications

Systems and Service Providers

We use trusted third-party platforms to operate our business effectively. These may include:

  • HubSpot CRM – customer relationship management
  • LinkedIn Sales Navigator – business prospecting and networking
  • Surfe – integration between LinkedIn and CRM systems
  • Zoom – meetings and communication
  • Calendly (or similar tools) – appointment scheduling
  • Website analytics tools (e.g. Google Analytics)

These providers may process personal data on our behalf. We ensure appropriate data processing agreements and safeguards are in place.

Data Sharing

We may share your data with trusted partners where necessary to deliver services (for example, telecommunications providers or technical partners).

In all cases:

  • Only the minimum required data is shared
  • Sharing is directly related to the service being provided
  • You are informed where appropriate

We do not sell your data to third parties.

Data Security

We implement appropriate technical and organisational measures to protect your data, including:

  • Secure storage systems
  • Controlled access to information
  • Use of established, reputable service providers

Data Retention

We retain personal data only for as long as necessary:

  • Enquiry data – typically retained for up to 24 months
  • Customer data – retained for the duration of the relationship and any applicable legal obligations

You may request deletion of your data at any time.

International Data Transfers

Some of the systems we use may store or process data outside the United Kingdom.

Where this occurs, we ensure that appropriate safeguards are in place, such as standard contractual clauses or equivalent protections in line with UK GDPR.

Cookies

Our website uses cookies to:

  • Analyse website usage
  • Improve performance and functionality

You can manage or disable cookies through your browser settings at any time.

Your Rights

Under data protection law, you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data
  • Object to or restrict certain types of processing
  • Withdraw consent where applicable

To exercise any of these rights, please contact us using the details below.

Contact

If you have any questions about this policy or how your data is handled:

hello@connection-worx.com
03333 444 808

Updates to This Policy

We may update this Privacy & Data Policy from time to time to reflect changes in our services, systems, or legal obligations.